Last updated: July 2026
Information we collect
When you call, text, or submit a service request, we collect the information you provide — typically name, phone number, vehicle location, and vehicle/tire details. We use this only to dispatch service and follow up on your request.
How we use your information
We use the information you share to: dispatch a technician, quote and complete service, process payment, and contact you about your job. We do not sell your personal information.
Text messages
When you text us a photo of your tire or vehicle location, we retain those messages as part of the service record. Standard message and data rates from your carrier may apply.
Cookies and analytics
This website uses basic analytics to understand how visitors find and use the site. We do not use tracking to build advertising profiles of individual users.
Payment information
Payments are processed on-site using standard card readers or mobile-wallet processors. We do not store full card numbers.
Third parties
We may share limited information with service providers who help us operate the business (for example, our dispatch platform or payment processor). Those providers are bound to use your information only to perform the service.
Your choices
You can request that we delete your personal information at any time by contacting us at (302) 506-4886 or service@firstcalltires.com.
Contact
Questions about this policy? Reach us at service@firstcalltires.com or (302) 506-4886.